This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of the IT Act, 2000 and the rules made thereunder; that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of the url, mobile sites and/or mobile application (“Website”)

This privacy policy is a legally binding document between the User (“you”, “your”, “yourself”) of the website and Ecom Express Private Limited. Please read the terms of this privacy policy very carefully and should you disagree with the terms of this policy, please do not use the website.

This Website is exclusively being used, owned and managed by Ecom Express Private Limited (“Ecom Express”). In using the Website you are deemed to have understood, accepted and consented to the terms stipulated herein forth, including the revisions thereto, from time to time, and you understand and agree to be bound by said terms while accessing this Website or for an indefinite period, if the content deems essential. Further, you acknowledge, agree and accept that the terms and conditions are subject to changes and, in doing so, Ecom Express does not owe any liability to provide you with any prior notice in connection with the same, however, the same shall be notified on the website.

1. Application of the Privacy Policy:

This Website Privacy Policy stipulates the approach taken by Ecom Express (“Ecom Express“, “we” or “us”) towards the personal information and data that we may collect about you, more particularly stipulated under clause (2) of this Privacy Policy (“Your Information”) or you may disclose to us, when you visit this Website, electronically respond to our online advertisements or when you send us communications, queries, or apply for job or for partnering with us via any computer, mobile or other similar electronic devices (“Device”). It does not apply to information we collect in other ways e.g. when you are dealing with our employees or authorised representatives otherwise than use or access of this Website or over the telephone.

This Website Privacy Policy is limited to information and data collected on this Website, our online advertisements and electronic communications. Our Website Privacy Policy does not apply when you leave our Website, including third-party websites where our online advertisements are displayed or links to third-party websites which we do not operate or control. Please read the Privacy Policy and terms and conditions of these third-party websites and decide whether they satisfactorily protect your rights and/ or interests.

2. Consent to the use of Your Information and Cookies:

You acknowledge, agree and provide your consent to: (a) our use of our Cookies (more particularly defined under clause (3) of this Privacy Policy and our use of Your Information. and (b) the terms and conditions of this Website Privacy Policy. If you do not consent, then please do not proceed further and do not provide Your Information.

Your Information may include your general information like your name, address, telephone number, email id, Id proofs details or other personal information (“Your Information”) that you shall/ might have to state for the purpose of enabling us to assist you or respond to you including responding to your queries if any. You may visit our specific sections of the Policy for the purpose of seeking more clarity on the information type that shall/ may be sought from you.

3. Cookies:

The Website is designed to use Cookies to collect information about how people use the Website (see Use of Cookies) and in some parts of our Website, we specifically ask for Your Information. Otherwise, you can use the Website without providing Your Information.

  1. Use of Cookies: Cookies are small data files which are placed on your Device when you visit certain parts of our Website or click on our online advertisements. Cookies and similar technologies are used to identify your Device for the purposes mentioned below.
  2. Strictly necessary cookies: These essential cookies are set throughout our Website and are required for the operation of our Website to:
    • allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to know whether data can be collected from your web browser;
    • temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information; and
    • temporarily identify your Device after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.
  3. Evaluation cookies: These are used to help us improve our Website by tracking your visits to our Website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.
  4. Functionality cookies: These are used to recognise you when you return to our Website. This enables us to:
    1. personalise our content for you and remember your preferences if any;
    2. store your login and other preferences so you do not have to re-enter that information when you return to the Website
    3. Further this facilitate us as mentioned hereunder:
      1. Online Forms: There are sections of the Website where we ask for your personal information, for example, when you complete online forms to submit a query, apply for job or apply for partnering with us. Collection of Your Information shall enable us to assist you or respond to your query effectively.
      2. Job Applicants: Personal information provided on our Website in connection with an application for employment will be used to determine your suitability for a position with Ecom Express and, if applicable, your terms of employment or engagement. Your Information may also be used to monitor our recruitment initiatives. Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and your other background verification checks. Unsuccessful applications may be retained to match your skills to future job opportunities.
      3. Electronic Communications: If you contact us via email, we may keep a record of that correspondence.
  5. Targeting/advertising cookies: The above cookies may be placed on your Device by us or by third parties on our behalf (for example, advertising service providers like Google and DoubleClick and other service providers for web analytics). You can opt out of Google’s use of cookies by visiting Google’s Ad Settings and DoubleClick’s use of cookies by visiting the DoubleClick opt-out page.Most web browsers are initially set up to accept cookies. You can choose to ‘not accept’ cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our Website will not work properly. These cookies record your visit to our Website, your response; track the pages you have visited and the website links you have followed to evaluate the effectiveness of our online marketing and advertising campaigns and sections that are of interest to you so as to improve the effectiveness of our Website.
    4. Use of Your Information:

    We are committed to keeping Your Information secure using good practices.

    Using Your Information – Purposes:

    If you provide Your Information on the Website or send us an electronic communication, we will use Your Information for the purposes (“Purposes”) for understanding your requirement, query or responding to your electronic communication and for other related purposes that may include:

    • following up on any service requirement which you have shown interest in;
    • updating our records about you;
    • understanding your requirement;
    • conducting background verification checks in case where you have applied for job with us;
    • crime or fraud detection, prevention and prosecution;
    • complying with laws or regulations;
    • research and statistical analysis with the aim of improving our services;
    • knowing you more before we respond to your requirement;
    • handling queries and complaints; and
    • other incidental services, purpose or requirements


    We generally do not use Your Information collected on this Website for marketing purposes but if you apply to partner with us on the Website, Your Information may be used to inform you about other related services of Ecom Express that may be of interest.

    If you wish to be contacted about related services please indicate on the relevant box situated at the concerned section at which we collect Your Information.

    Disclosing Your Information:

    When using Your Information for the Purposes we may need to disclose it to our affiliates, agents, advisors and third party service providers (“Other Parties”) and shall inform them of the confidentiality required in connection with the same. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.

    Storing Your Information:

    The information shared by you or collected by us shall be stored and will remain under our possession for a reasonable period of time (minimum 180 (one hundred and eighty days), as required in compliance with the applicable laws, for purposes related to business, audit, analysis, and improving our services. Ecom Express will no longer keep Your Information in its possession when it is reasonable to assume that Your Information is longer required for the aforesaid purpose(s).

    5. Privacy, security and communications using the Internet
    1. The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.
    2. This Website has reasonable security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to authorized Ecom Express personnel. Though all measures have been taken to ensure the safety and security of your information you will appreciate that there could be instances beyond our control which could result in unwarranted disclosure of your personal information and you fully understand the risks associated with disclosure of personal information on such forum.
    3. Although Ecom Express shall make all reasonable attempts to eliminate and exclude viruses from this Website, Ecom Express does not ensure or accept any liability in respect thereof. By accessing this Website, you accept this. The Parties using this website may take suitable precautions before downloading information.
    4. We do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.
    5. In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor web and email traffic into and out of our domain.
    6. Accessing and updating Your Information and contacting us

    If you wish to report any discrepancy or have any grievance with regards to Your Information provided or if you have any questions about our Website Privacy Policy, you may write to us at:

    Ecom Express Private Limited,

    13/16 min, 17 min, Samalka Old Delhi-Gurugram Road, Kapashera, New Delhi-110 037, India

    Or post your query at the relevant query section of the website.

    7. Consent:

    You recognize and understand that there is no compulsion on you to provide us with Your Information and any and all personal information provided by you to us is with your full consent, own volition and desire to provide Your Information and you deemed to have accepted the terms and conditions stipulated herein by accessing this Website. In case you do not wish to provide Your Information please do not access this Website.

    8. Declaimer Policy:

    This Privacy Policy is subject to the terms stipulated in the Disclaimer Policy of the Company.

    9. Severability:
    1. If a provision of this Privacy Policy is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
    2. If any unlawful and/or unenforceable provision of this Privacy Policy would be lawful or enforceable or if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
    10. Jurisdiction:

    Any claims arising out of the use of the information from this Website shall be governed by the laws of India and only the Courts in Delhi, and no other Courts, shall have jurisdiction over the same. By accessing this Website, the user accepts this.

    11. Other Links to Website:

    This Website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Users of this site who link to other sites through this site should read the privacy policy and terms of use of such sites before using the services on such sites.

    From time to time, we may revise this Privacy Policy to reflect initiatives, changes in the law or technology or changes in our practices regarding the collection and use of personal information. Please check this page regularly to keep up-to-date.

    The access and use of this Website is provided to you on the condition that you accept all the terms and conditions contained herein in their entirety without modifications or reservation of any kind.

    13. Grievance Officer

    In accordance with the IT Act, 2000, and the rules thereunder, the name and contact details of the grievance officer are provided below:

    Phone Number: 0124-6488888

    Address: 10th Floor, Ambience Corporate Tower-II, Ambience Island, NH-8, Gurgaon – 122002, Haryana, India


    Time: Mon – Sat (9:30 – 18:00)


    Track your Order Post your Query Call us on: +91-8376888888