Fraud Detection and Important Guidelines

This page is intended to help customers prevent any kind of fraud while looking for a product or service on Ecomexpress.in.

Ecomexpress.in does not charge its customers for any kind of inquiry or support on delivery service. In case you receive a call, SMS, email, or any kind of communication from someone claiming to be a Ecom Express representative and asking for any kind of fees/charge/monetary compensation in return of a product delivery, please alert us on: customercare@ecomexpress.in or +91-8376888888 (Automated IVR Support 24/7).

To prevent frauds, here are 3 simple things you can watch out for:

• All our emails end with “@ecomexpress.in”
• All our website URLs follow the format “ecomexpress.in/”

Being an ISO certified platform, we take all preventive steps to safeguard the best interests of our customers. However, we urge our consumers to be vigilant too and always stay aware of fraudsters.

Here’s how Fraudsters Operate

Step 1: The fraudster poses as an employee of Ecom Express and calls the customer offering a product delivery.

Step 2: He gives you various attractive offers and assures you that you will get your product delivery fast.

Step 3: Once you fall into the trap and transfer him the money, you won’t hear from him/her again.

What Are the Ways in Which a Fraudster May Get in Touch with You?

• Fake websites: The design, colour combination, content or even the URL of these fake websites may look very similar to our website. Please make sure that you are on the right website and do not fill any personal information unless you are sure of its authenticity. Note – Any link from the Ecom Express website will start with “ecomexpress.in/”
• UPI handles: A fraudster posing as an employee of Ecom Express may send you his UPI ID and ask for payment to process your inquiry or delivery status and these IDs may look authentic as they may carry our brand name in them. Please remember Ecom Express never charges its customers for any kind of inquiry or support on delivery service.
• WhatsApp or other social messaging platforms and SMS: You might also receive a SMS or a message on WhatsApp from these fraudsters. These messages may have fake offers or misleading information. You can verify these by calling us on +91-8376888888 (Automated IVR Support 24/7) or visiting our website.
• Fake calls: You may get a fake call from unknown numbers asking you about your personal information like salary, bank account details, credit/debit card information, CVV, OTP etc. Ecom Express or any financial institution will never ask for such information. Please do not share your personal information with anyone.
• Fake emails: You may receive fake emails from fraudsters selling your products on behalf of Ecom Express or asking for your personal information like credit/debit card details, passwords, etc. Please note that all the emails that you receive from Ecom Express end with “@ecomexpress.in. Please do not reply to fake IDS that may look like: abc@ecomxpress.in or abc@eecomexpress.in

To get information about our services and products or to know how we work you can get in touch with us through the following touchpoints:

• Call: +91-8376888888 (Automated IVR Support 24/7)
• Email: customercare@ecomexpress.in