Ecom Express does not sell consumer products physically or online, offer franchises, operate payment gateways, or benefit from any payments made through such gateways or wallets. Beware of fraudulent claims and invoices. Trust only official communication from the domain ecomexpress.in, messages from other sources are illegitimate.
Ecom Express does not sell consumer products physically or online, offer franchises, operate payment gateways, or benefit from any payments made through such gateways or wallets. Beware of fraudulent claims and invoices. Trust only official communication from the domain ecomexpress.in, messages from other sources are illegitimate.
Ecom Express does not sell consumer products physically or online, offer franchises, operate payment gateways, or benefit from any payments made through such gateways or wallets. Beware of fraudulent claims and invoices. Trust only official communication from the domain ecomexpress.in, messages from other sources are illegitimate.
Back Manager – KAS (Customer Service)
| Escalation Closures | 80% closure of key accounts within 24 Hours |
| Key Account Management | Shipper specific target achievement on CX metrices |
| Structured & documented performance review with Top cx ( weekly)& Mid tail cx ( Monthly) | |
| Loss Control | Claim Settlement: All claim closure within D + 3 months |
| 100% Closure of Shipment Lifecycle as per SLA within 30 days, 100% NDC within 60 days | |
| Forward | Ensure Attempt compliance > 98% , First Attempt Delivery % > 70 %;:CP Breach < 2% ( Inbound & Outbound load ) |
| Return | |
| RTO% < 15% | |
| Return Center Unattempted dwell< 24 hours | |
| Return Center shipment ageing closure within 7 days | |
| RVP | Fresh RVP Pickup Compliance >= 95%, First RVP Pickup Success >= 85%, Reattempt RVP Pickup Success >= 50% |
| RVP ESL adherence > 90%, EOB < 4 days | |
| People | Attrition <4% , Structured Monthly performance review and implement scorecard based approach |
