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Manager – KAS (Customer Service)
Full Time
Experience Required: 6 year
Qualification: Graduate
Service Location: North
Escalation Closures80% closure of key accounts within 24 Hours
Key Account ManagementShipper specific target achievement on CX metrices
Structured & documented performance review with Top cx ( weekly)& Mid tail cx ( Monthly)
Loss ControlClaim Settlement: All claim closure within D + 3 months
100% Closure of Shipment Lifecycle as per SLA within 30 days, 100% NDC within 60 days
ForwardEnsure Attempt compliance > 98% , First Attempt Delivery % > 70 %;:CP Breach < 2% ( Inbound  & Outbound load )
Return
 RTO% < 15%
Return Center Unattempted dwell< 24 hours
Return Center shipment ageing closure within 7 days
RVPFresh RVP Pickup Compliance >= 95%, First RVP Pickup Success >= 85%, Reattempt RVP Pickup Success >= 50%
RVP ESL adherence > 90%, EOB < 4 days
PeopleAttrition <4%  , Structured Monthly performance review and implement scorecard based approach
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Corporate Office
10th Floor, Ambience Tower II, Ambience Island, Gurugram - 122002 Haryana
Registered Office
Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037
CIN Number:
U63000DL2012PLC241107
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