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OUR OFFERINGS

PRODUCTS AND SERVICES

It’s a philosophy that inspires us to build exceptional products and services that exceed your business and operational goals.

ORDER FULFILLMENT

We pick-up and deliver products (ordered online) from our partner websites to end-customers using automated information systems for end-to-end order tracking.

We offer quick remittance and guaranteed Last mile delivery of the majority of orders anywhere in India within 24 to 72 hours, every day for 365 days a year - including Sundays/Holidays.

The services include Pre-paid and Collect-On-Delivery (acceptances of Cash or Digital payment solutions modes).

REVERSE LOGISTICS

We offer tailor-made solutions on Reverse Logistics in which effective coordination with end-consumers ensures timely pick-up and delivery of products back to partner establishment within 24 to 72 hours of intimation, every day for 365 days a year - including Sundays/Holidays so that end-customers receive their refunds in a timely manner. This unique service is supported by ready-to-ship packaging with best in class process capabilities in ensuring ease of pickup and returns.

QC ENABLED REVERSE LOGISTICS (RVP+)

We offer Door Step Quality Check enabled Reverse Pickup Solutions for various product categories – be it mobile phones, household goods, apparels, electronic gadgets etc. The solution helps to curb return-related leakages and simplifies online shopping returns. Our dedicated and well-trained trained Associates carry out Quality Check on products, subject to product conditions and other parameters meeting the customer’s return policy, resulting in faster refund or replacement for consumers.

ECOM FULFILLMENT SERVICES (EFS)

We are a Company with immense warehousing and process capabilities to provide a wide range of fulfilment services including warehousing and order management that meet the dynamic needs of our customers.

Our state-of-the-art mega warehouse facilities, strategically located in key geographies across the country, provide tailor-made fulfilment service solutions supported by technology and automation. The rack space currently being offered is in the range of up to 400,000 sq. ft. with a flexibility for customers to choose their choice of location and space.

ECOM NETWORK SERVICES (ENS)

We offer B2B (hub to hub) goods transport service through our express network, specially designed for Co-loaders, Cargo booking agents and other B2B players. We help the booking partners move their cargo through our GPS enabled closed body vehicles (containers) and provide 24x7 goods retrieval at our hubs as they benefit with the best of transits offered by Company scheduled network runs. The service is supported by our well-established customer service centre.

ECOM CROSS-BORDER SERVICES (EXS)

Our uniquely designed service offers end-to-end cross-border e-commerce logistics solutions both in managing import and export orders. Under this service feature, customers shopping on international e-tailers enjoy the benefit of faster deliveries at their doorstep thereby offering unmatched access to international e-tailers looking to expand their footprint in India.

Similarly, services are extended to Indian e-tailers wanting to fulfil the orders placed online by customers residing in other countries. The services include Customs clearing, bonded warehousing and deliveries at the doorstep of end-consumers.

VALUE ADDED SERVICES

Our value added services provide solutions that go beyond the standard e-commerce logistics services which come to mind when companies look to outsource logistics. There are a wide range of services that complement and enhance our logistics offerings as we support the smooth flow of shipments with additional services such as:

Ecom Branded Services (EBS)

We offer a unique provision where our dedicated Pick-up and Delivery Associates provide services donning our customers' branded uniform enriching the brand experience for end-consumers.

Try & Buy

We enhance the overall experience of product evaluations by providing a comfortable and customer-friendly returns management to the end-consumers. The service featured with streamlined operations enhance transparency and strengthen long-lasting relationships with your valued customers.

Switch Deliveries

Today’s customers expect an exchange of products that they are not satisfied with as quickly as possible. We help transform return processes into convenient customer experiences and that’s why our delivery operations offer the flexibility of exchange of products with new ones at one go, in accordance with your exchange policy.

Valuable Cargo Handling

We offer the highest level of security and surveillance when transporting valuable items like gold, precious art pieces, gems and jewellery. We use secured vehicles and highly protected storage areas in ensuring safe and secured delivery of your valuable shipments.

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