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PRODUCTS AND SERVICES

It’s a philosophy that inspires us to build exceptional products and services that exceed your business and operational goals.

EXPRESS SERVICES

ECOM EXPRESS SERVICES (EXS)

The safest, most reliable pick-up and delivery of products (ordered online) from warehouses / sellers to end-consumers using automated information systems for end-to-end order tracking. The service offers timely Cash-on-delivery (COD) remittances and guaranteed Last mile delivery of the orders in India within 24 to 72 hours, all round the year, including Sundays/Holidays. It includes Pre-paid and Collect-On-Delivery (Cash/Digital payment solutions).

ECOM GROUND SERVICES (EGS)

A mid-weight express service for products ordered online, the service is specifically tailored for the transportation of large and bulky products, which need a greater degree of delivery care and precision to ensure enhanced customer experience.

Express Services come with the following provisions-






Reverse Logistics

We offer tailor-made solutions on Reverse Logistics in which effective coordination with end-consumers ensures timely pick-up and delivery of products back to partner establishment within 24 to 72 hours of intimation, every day for 365 days a year - including Sundays/Holidays so that end-customers receive their refunds in a timely manner. This unique service is supported by ready-to-ship packaging with best in class process capabilities in ensuring ease of pickup and returns.





QC ENABLED REVERSE LOGISTICS (RVP+)

We offer Door Step Quality Check enabled Reverse Pickup Solutions for various product categories – be it mobile phones, household goods, apparels, electronic gadgets etc. The solution helps to curb return-related leakages and simplifies online shopping returns. Our dedicated and well-trained trained Associates carry out Quality Check on products, subject to product conditions and other parameters meeting the customer’s return policy, resulting in faster refund or replacement for consumers.



VALUE ADDED SERVICES


Our value added q provide solutions that go beyond the standard e-commerce logistics services which come to mind when companies look to outsource logistics. There are a wide range of services that complement and enhance our logistics offerings as we support the smooth flow of shipments with additional services such as:

Try & Buy

We offer a comfortable and customer-friendly exchange management service enhancing the overall experience of product evaluations by end-consumers.

Switch Deliveries

Today’s customers expect an exchange of products that they are not satisfied with as quickly as possible. We help transform return processes into convenient customer experiences and that’s why our delivery operations offer the flexibility of exchange of products with new ones at one go, in accordance with seller’s exchange policy.

Valuable Cargo Handling

We offer the highest level of security and surveillance enabled transportation of valuable items like gold, precious art pieces, gems and jewellery.

DIGITAL SERVICES

ECOM DIGITAL SERVICES (EDS)

Our unique digital mobile application facilitates e-KYC-Aadhar based biometric verification and industry specific cash/ cheque/ document collection and Contact Point Verification (CPV) services. Catering to diversified industries including Banking, Financial Services and Insurance (BFSI) and Telecommunications, the services are provided at the door step of end-consumers, thereby easing the verification and collection process as a whole. These services are offered through our secure mobile application using encrypted biometric devices.

FULFILLMENT SERVICES

ECOM FULFILLMENT SERVICES (EFS)

We are a Company with immense warehousing and process capabilities to provide a wide range of fulfillment services including warehousing and order management that meet the dynamic needs of our customers.

Our state-of-the-art mega warehouse facilities, strategically located in key geographies across the country - in Bengaluru, Bhiwandi, Bilaspur, Chennai, Cochin, Delhi-NCR, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Nagpur, Patna, Pune, Siliguri, Wazirpur, Zirakhpur. We provide tailor-made fulfillment service solutions supported by technology and automation. The rack space currently being offered is in the range of more than 600,000 sq. ft. with a flexibility for customers to choose their choice of location and space.

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