Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Ecom Express does not offer franchises for money. Beware of fraudulent claims. Trust only official communication from ecomexpress.in. Messages from other sources are illegitimate.
Back Cluster Head – Operations
MAJOR KEY RESULT AREAS:
- Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her cluster.
- Visit each DC at least once in 20 days or on need basis.
- Follow up, escalate and track all operation security concerns related to DC time to time.
- Collect competitor information within his/her cluster.
- Checking/tracking DC expenses
Performance Monitoring:
- Identifying strong and weak DCs, analyse reasons, work out methods for improvement to ensure good Dc performance.
- Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.
- Monitor all RVP pendency and quick collection of RVP assigned.
- Review monthly delivery performance of all staff.
- NDR monitoring & highlighting if NDR calling is not done
- Monitor ageing; action on RTO instructions from key accounts
- Monitor that SALL Tally is done by all DCs every day.
- No info escalation & closure.
- Conduct regular operations process training and ensure process adherence by all staff.
- Maintenance and upkeep of all
- Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.
- Ensure that all admin and operation assets and IT hardware are properly maintained.
- Check process flaw and ensure correct layout plan of DC
- Supervise EBS operations at DC’s.
- Check pending RTS shipments on daily basis and ensure that DC is running without pendency.
- Ensure security instructions are followed properly.
- Monitor discipline and integrity aspects of employees and initiate action when required
- Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.
- Regularly asses manpower requirement based on applicable productivity norms.
- Monitor Adhoc Vehicle Hiring.
- Action on points/observations raised during audit.
Bring Efficiency in DC Functioning
- Keep checking on aging shipments in DCs, Shipment at delivery center and shipments out scanned but not updates beyond 24 hrs.
- Specially monitor NDR Shipments having NDR codes – 209, 221, 223, 224, 229,231, 311
- Monitor unconnected shipments beyond 24 hrs
Cash Management and DC Job Management:
- Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found.
- Focusing on productivity and per packet fuel cost to company.
- Proper and timely submission of required MIS pertaining to Cluster to higher management.
QUALIFICATION/TECHNICAL KNOWLEDGE
Essential
- Graduate (any discipline)
- Proficient in MS Office
Preferred
- Ready to travel.
ESSENTIAL / LIKELY EXPERIENCE
Essential
- 4 to 6 Years’ experience in handling Operations.
Preferred
- Responsible for performance monitoring.
- Follow instructions and Work with other staff as a team
Hands on experience in Cash management and analytical job management.
Key Behavioral Competencies
Core:
- Customer Orientation
- Integrity and Ethics
Generic:
- Adaptability/Flexibility
- Communication
- Interpersonal Skills
- Initiative
- Leadership
- Planning & Organizing
- Team Building
- Result Orientation
- Problem Solving Skills
- Cost Consciousness
Leadership :
Yes
