About Ecom Express

Ecom Express Limited is a leading end-to-end technology enabled logistics solutions provider to the Indian e-commerce industry. Headquartered in Gurugram, Haryana, Ecom Express was incorporated in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana and Late. Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry.

The company has established its presence in the industry due to a differentiated business model which is built on delivery service capability, scalability, customization and sustainability. Ecom Express uses cutting-edge technology and automated solutions to enable first-mile pickup, processing, network optimization and last mile delivery. The company’s products include Ecom Express Services (EXS), Ecom Fulfilment Services (EFS) and Ecom Digital Services (EDS).

Ecom Express has its presence in all 29 states of the country and operates in over 2650+ towns across 27,000+ PIN-codes in India. The company is the first private logistics company in India to envision a full-state coverage strategy, i.e., the capability to reach every doorstep in every city, town and village in a state. This full-state coverage is offered in 25 states, including Andhra Pradesh, Assam, Bihar, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, and West Bengal. Through this deep reach strategy, the company has a capability to deliver to over 1.2 billion people, i.e., 95%+ of India’s population.

After establishing a solid foothold in India, Ecom Express marked its maiden venture outside the country in early 2021 with its investment in Paperfly, Bangladesh’s largest third-party e-commerce logistics (3PL) firm.

Our Journey

  • 2021

  • 2020

  • 2019

  • 2018

  • 2017

  • 2016

  • 2015

  • 2014

  • 2013

  • 2012

    • Made international foray by investing in Bangladesh’s third-party e-commerce logistics firm, Paperfly.
    • Foray into Andaman & Nicobar
    • Deployment of country’s largest automated sorter at INDIA-1 centre in Bilaspur, Haryana
    • Achieved 1000+ Cr revenue
    • Established 21 Fulfillment Centres across India
    • Raised series C investment of USD 36 Mn from CDC Group
    • Launched Ecom Digital Services (EDS)
    • Launched operations in Kerala
    •  Opened Fulfillment Centres (FCs) in Kerala, Assam, Punjab and Bihar taking the count to 16 FCs.
    •  Extended full-state coverage in Rajasthan, Uttar Pradesh, Madhya Pradesh, Kerala, Assam, Odisha, Jharkhand and Chhattisgarh – taking full-state coverage to 20 states. We attained capability of reaching around 92 percent of India’s population
    •  Increased team size to 19,000+ employees with presence in more than 2400 cities/towns and 2500+ Delivery Centres
    •  Launched Ecom Fulfillment Services (EFS) with centres in Bengaluru, Lucknow, Kolkata and Delhi
    •  Extended full-state coverage in Punjab, Gujarat, Maharashtra, Bihar and West Bengal. Attained capability to deliver to 60 percent of India’s population
    • Extended full-state coverage in Tamil Nadu, Telangana, Andhra Pradesh and Karnataka
    • Expanded services to the remotest parts of the North-East region including Aizawl and Dimapur
    •  Launched INDIA-1 centre, a state of the art facility spread across 500,000 sq.ft. housing Pickup Processing Centre, Hub and Fulfillment Centre, in Bilaspur (Haryana)
    •  Increased team size to over 14000 employees with presence in over 1000 towns and established 1200+ Delivery Centres
    • Established the first country-wide express surface transportation network to enhance consistency and reduce dependency on air.
    •  Raised Series B investment of USD 133 Mn from Warburg Pincus
    •  Launched operations in Eastern India, thereby expanding footprint to All India
    •  Completed full-state coverage of Delhi, Haryana and Goa
    •  Increased team size to over 7400 employees
    •  Expanded to 650+ Delivery Centres
    • Expanded operations to the cities of Hyderabad, Chennai, Kanyakumari and Pune
    •  Raised Series A investment of USD 17 Million from Peepul Capital
    •  Increased team size to over 1300 employees
    •  Expanded to 300+ Delivery Centres
    • Started operations on 31 January, 2013 in 35 cities with a team size of 300+ and 42 Delivery centres
    •  Launched operations in the state of Jammu and Kashmir
    •  Started operations in the Western and Southern regions of India
    •  Expanded to 100+ Delivery Centres
    • Incorporated as a Private Limited Company

27098

Pin Code Coverage

27091

Pin Code Coverage

26932

Pin Code Coverage

25661

Pin Code Coverage

17271

Pin Code Coverage

10752

Pin Code Coverage

7000

Pin Code Coverage

5500

Pin Code Coverage

4000

Pin Code Coverage

0

Pin Code Coverage

Our Vision

To be the best logistics solutions provider for e-commerce industry

Our Shared Values

Our values define who we are. The fundamental beliefs of our organization and our business is driven by

Integrity

We commit to uphold the integrity of highest order in all our interactions with our customers and people at all times.

Commitment

We are determined to deliver on our commitments every time. We shall go extra mile in doing what we promise.

Openness

We are committed for an open and collabarative approach while working with our customers, partner and people. We shall respond flexibly to the changing needs.

Respect

We commit to treat our team members, customers, partners and suppliers with mutual respect and sensitivity and recognizing the importance of diversity.

Passion

We are passionate about winning; solutions and services. We provide that deliver superior value to our customers.

Leadership Team

T. A. Krishnan

Director and Co-founder

K. Satyanarayana

Director and Co-founder

Manju Dhawan

Co-founder

Late Sanjeev Saxena
(1966 – 2020)

Co-founder

Viraj Sahwney

Director

Himanshu Nema

Director

Rajiv Kapoor

Director

Girish Lakshman Sunder

Director

V Anantharaman

Director

Rohit Anand

Director

Manas Tandon

Director

Vageesh Gupta

Director

Venkatesh Tarakkad

Chief Financial Officer

Hemant Bishnoi

Executive Vice President – Customer Experience

Saurabh Deep Singla

Executive Vice President and Chief Human Resource Officer

Rishi Sareen

Chief Information Technology Officer

Dipanjan Banerjee

Vice President- Sales
(Ecom Express Services)

Lakshmanan S

Vice President- Sales
(Ecom Fulfillment Services)

Siddharth Agarwal

Vice President and Head of Strategy and Planning

Rahul Tandon

Vice President and Chief Customer Service Officer

B. Krishnaraj

Country Head - Operations

Sonam Paliwal

Senior Vice President – Network (All India)

Manuj Khurana

Vice President –Security and Loss Prevention

Dr. Bhupinder Singh

General Manager
(Data Science)

Corporate Social Responsibility

Ecom Express team rolled up their sleeves to bleed for a good cause. Blood donation camps were organized by the Company at various centres in collaboration with Red Cross Society.

 

With a firm belief that quality education, as a right for all, must work hand in hand with a healthy environment, Ecom Express launched ‘Rainbow’ initiative. The program aims to promote and encourage education of girl child.

Kothakota Girls School

Class desks and benches were provided to Kothakota Girls School in Wanaparthy District of Telangana, for its students besides undertaking washroom renovation work, painting of the school walls, and the installation of school gate.

 
Government Primary School

The Company renovated the building of a Government Primary School in Sarai (Alawardi) in Gurgaon, Haryana. The activities included plastering, flooring, and painting of the school building that houses 250 students. Ecom Express also provided chairs and tables for the teachers and sports items for the school children.

Every year during the Volunteers Month, essential items are distributed by to the beneficiaries of various charity organizations.

 

Ecom Express focuses on road safety, and is always looking for ways to increase awareness. Engagement is high during Road Safety Week to help change unsafe behaviour on the roads with simple but effective messages.

 

 

A week long sapling plantation drive around Environment Day is organized for Ecom Express team to plant saplings at designated spots along roads, in parks and around peripheries of our offices across the country. The aim is not just to plant saplings, but take a pledge to nurture them, so they flourish and go on to become trees and benefit all of us.

 

 

In an endeavor to create better surroundings, cleaning drives are organized at various public places, such as river banks, markets and areas close to railway and bus stations to amplify the message of Swachha Bharat.

Ecom Express team offered ‘Shramdaan’ (voluntary labour) for Paani Foundation, a non-profit organisation, and lent their hands in building watershed structures in Lhasurne village, Koregaon Taluka in Satara District of Maharashtra.

 

 

Corporate Social Responsibility

Ecom Express team rolled up their sleeves to bleed for a good cause. Blood donation camps were organized by the Company at various centres in collaboration with Red Cross Society.

 

With a firm belief that quality education, as a right for all, must work hand in hand with a healthy environment, Ecom Express launched ‘Rainbow’ initiative. The program aims to promote and encourage education of girl child.

Kothakota Girls School

Class desks and benches were provided to Kothakota Girls School in Wanaparthy District of Telangana, for its students besides undertaking washroom renovation work, painting of the school walls, and the installation of school gate.

 
Government Primary School

The Company renovated the building of a Government Primary School in Sarai (Alawardi) in Gurgaon, Haryana. The activities included plastering, flooring, and painting of the school building that houses 250 students. Ecom Express also provided chairs and tables for the teachers and sports items for the school children.

Every year during the Volunteers Month, essential items are distributed by to the beneficiaries of various charity organizations.

 

Ecom Express focuses on road safety, and is always looking for ways to increase awareness. Engagement is high during Road Safety Week to help change unsafe behaviour on the roads with simple but effective messages.

 

 

A week long sapling plantation drive around Environment Day is organized for Ecom Express team to plant saplings at designated spots along roads, in parks and around peripheries of our offices across the country. The aim is not just to plant saplings, but take a pledge to nurture them, so they flourish and go on to become trees and benefit all of us.

 

 

In an endeavor to create better surroundings, cleaning drives are organized at various public places, such as river banks, markets and areas close to railway and bus stations to amplify the message of Swachha Bharat.

Ecom Express team offered ‘Shramdaan’ (voluntary labour) for Paani Foundation, a non-profit organisation, and lent their hands in building watershed structures in Lhasurne village, Koregaon Taluka in Satara District of Maharashtra.

 

 

Awards & Recognition