Month: March 2023

31 March 2023

Why RTO is a crucial metric for e-commerce businesses

Returns are an unavoidable component in e-commerce. But RTO in shipping is a great metric to make faster and more profitable last-mile delivery. Most sellers have been through the process of shipment returns, some more than others. Customers choosing to return goods they opted for is inevitable in any business. But in eCommerce, due to a lack of personal interaction and preference for Cash On Delivery (COD), a customer may not feel obligated to complete the transaction. Then there are times when logistical hiccups such as incorrect contact details can result

31 March 2023

How are brands succeeding in Direct-to-Consumer Model

There are several ways businesses across the globe drive their sales. One model that has shown promise in getting a customer hooked to a brand is the Direct-to-Consumer model, popularly known as the D2C business model. A D2C business is unlike a conventional B2B (Business to Business) or B2C (Business to Customer) model. A D2C business is where the transaction occurs directly between the manufacturer and the end user. They eliminate the “middlemen” such as distributors, agencies and resellers to tap the customer now. This is most evident in online sales,

20 March 2023

How to Protect Your Online Store from Fake COD Orders

As the world shifts towards online shopping, the key payment option for most customers remains cash on delivery. While it is the most convenient option for customers to save themselves from fraudulent sellers, it is also a hassle for online stores due to fake COD orders. According to a report published in the Times of India, over 90 percent of new customers choose cash on delivery as their preferred mode of payment. Customers who are wary of fraudulent sellers will accept these orders, but a high number of returns to origin

3 March 2023

Guide on how to tackle RTO shipping rates efficiently

Are you selling online? Your customer will look for a free return policy before sealing the deal. Return shipment, also known as Return to Origin (RTO), is one of the biggest risks in online and offline retailing. A KPMG study on RTO in shipping revealed that Return to Origin in eCommerce can go up to an unholy 40% in orders where the customer has opted for Cash on Delivery (COD). In India, Times Of India reported that 1 in every 3 post-paid cash orders ends as a return shipment. Let us

1 March 2023

Ecom Express opens its 60th fulfillment centre in India

Gurugram, 28 February, 2023: Ecom Express Limited, a new-age technology-driven full stack logistics solutions provider to the e-commerce industry, today announced the expansion of its fulfilment network by setting up its fulfillment centre in Chandigarh. This will be the Company’s first grocery fulfilment center in Punjab and 60th fulfilment centre in India. The new grocery centre in Chandigarh for one of the e-grocery giants sprawls across the area of approximately 90,000 sq. ft. The site has been selected for its strategic location-based network centricity. It is designed to support over 30